Refund policy

Last updated: July 26, 2026

This Refund Policy applies to digital products purchased from ebookchef.store, operated by Mafamoussi LLC, doing business as Ebook Chef (“Ebook Chef,” “we,” “us,” or “our”).

Please read this policy carefully before making a purchase.

1. Digital Products

Ebook Chef sells digital cookbooks and other downloadable content, primarily delivered in PDF format.

No physical product is shipped unless expressly stated on the applicable product page.

Once payment is confirmed, the digital product is generally delivered immediately through:

A download link displayed after checkout;
A download link sent to the email address provided with the order; or
Another digital-delivery method stated during checkout.
2. General Refund Rule

Because digital products cannot normally be returned after they have been accessed or downloaded, all sales are generally final once the download link or digital product has been delivered, accessed, or downloaded.

We do not normally provide refunds when:

You change your mind after purchasing;
You accidentally purchase the wrong eBook;
You fail to read the product description before purchasing;
You no longer want or need the product;
You do not like the recipes or presentation;
You expected content that was not promised in the product description;
You do not have a compatible device or PDF reader;
You experience a problem caused by your device, software, internet connection, or email provider; or
You have already downloaded, copied, printed, shared, or otherwise used the product.

This policy does not limit any mandatory consumer rights available under applicable law.

3. Problems Eligible for Assistance

Please contact us if:

You received the wrong digital product;
The downloaded file is corrupted;
The file cannot be opened using standard PDF software;
Your download link does not work;
You did not receive your download link;
You were charged more than once for the same order;
The product is materially different from its description; or
You believe a purchase was made without your authorization.

We will review the request and normally attempt to resolve the problem by:

Providing technical assistance;
Sending a new download link;
Replacing or correcting the file; or
Providing the correct product.

If we cannot resolve an eligible problem within a reasonable time, we may issue a partial or full refund where appropriate.

4. How to Request Assistance or a Refund

Please include:

Your full name;
The email address used during checkout;
Your order number;
The name of the product;
A clear description of the problem; and
Screenshots or other supporting information, if available.

Refund requests should be submitted within 14 days of purchase. Requests submitted after this period may be denied unless applicable law requires otherwise.

Submitting a request does not guarantee approval. Each request will be evaluated based on the order information, delivery records, download status, the nature of the problem, and applicable law.

5. Duplicate Purchases

If you accidentally purchase the same product more than once using the same customer information, contact us promptly.

After verifying the duplicate transactions, we may refund the duplicate charge. This does not apply when multiple licences, gift purchases, or separate copies were intentionally ordered.

6. Incorrect or Defective Files

If we deliver the wrong eBook or the file is corrupted or materially defective, please contact us.

We will first attempt to provide a working replacement or the correct file. If we cannot provide a corrected product within a reasonable period, you may be eligible for a refund.

Minor differences in colors, formatting, or appearance caused by your screen, browser, PDF reader, printer, or device are not considered product defects.

7. Failure to Receive the Download

Before contacting us, please:

Check your spam, junk, promotions, and deleted folders;
Confirm that the email address entered during checkout is correct;
Allow reasonable time for payment verification and email delivery; and
Check the order-confirmation page for a download link.

Failure to receive an email does not automatically qualify for a refund if the product can be successfully redelivered.

If you entered an incorrect email address, contact us with your order information so we can attempt to verify and resend your purchase.

8. Unauthorized Transactions

If you believe your payment method was used without permission, contact us immediately and notify your bank or payment provider.

We may request information necessary to investigate the transaction. Fraudulent refund claims, chargeback abuse, or false statements may result in the suspension of customer accounts and restriction of future purchases.

9. European Economic Area and United Kingdom Customers

Consumers in the European Economic Area or United Kingdom may normally have a statutory withdrawal period for certain online purchases.

However, the right of withdrawal for digital content may end when delivery or downloading begins if:

You expressly consented to receiving the digital content immediately; and
You acknowledged that beginning delivery would result in losing your right of withdrawal.

Where the legally required consent and acknowledgement were not properly obtained, your statutory rights may still apply.

Nothing in this policy excludes rights relating to digital content that is faulty, not as described, or otherwise protected by mandatory consumer law.

10. Approved Refunds

If your refund is approved, it will be returned to the original payment method whenever possible.

We generally initiate approved refunds within 10 business days. Your bank, card issuer, Shopify, PayPal, or other payment provider may require additional time to process and display the refund.

Currency-conversion differences, international transaction charges, and fees imposed by your bank or payment provider may not be refundable by Ebook Chef.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at contact@ebookchef.store.

11. Chargebacks

Please contact us before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

Initiating a chargeback after successfully receiving or downloading a product does not automatically cancel your payment obligations or the restrictions placed on the digital product licence.

We may provide order, payment, delivery, access, download, and communication records to the payment provider when responding to a chargeback.

12. Abuse of This Policy

We reserve the right to reject requests involving:

Repeated purchases and refund claims;
Evidence that a product was downloaded or used before a false non-delivery claim;
Unauthorized redistribution of our products;
Fraudulent payment activity;
Manipulated evidence; or
Abuse of payment disputes or promotional offers.

This section does not affect legitimate claims or mandatory consumer rights.

13. Policy Changes

We may update this Refund Policy to reflect changes to our products, business practices, or legal obligations.

The policy applicable to your purchase will generally be the version displayed when you placed your order, unless applicable law requires otherwise.

14. Contact Us

For download problems, refund requests, or questions about this policy, contact:

Mafamoussi LLC
Doing business as Ebook Chef
2232 Dell Range Blvd., Suite 245 #4098
Cheyenne, Wyoming 82009
United States

Email: contact@ebookchef.store
Website: https://ebookchef.store/